Integration of your e-commerce to your ERP

Your e-commerce performance is closely linked to your internal resource management system as well as the supply chain (ERP). We automate the transfer of information between the ERP and your E-commerce by pursuing the following objectives:

• Automatic integration of each order placed from your e-commerce sites into your system in real time and without interruption
• Reduce your labor costs and manual entry errors
• Increased customer satisfaction through shorter order processing times

Flows between stocks and online catalog

Several key steps can be automated to integrate your inventory management into your e-commerce :

• Receipt of order, immediate allocation of affected products with automatically generated shipping label and tracking code
• Updating the status of your stocks as soon as the order has been shipped visible to you and your next customers on the e-commerce platform
• Alert if inventory volume is critical or too high
• In the event of a possible or proven shortage, an order with your supplier will be automatically prepared

Creating shipping labels

Manually creating shipping labels is not only time-consuming but also error-prone, resulting in returned merchandise that hurts your business. To compensate for this loss of profitability, the automation of labeling processes may prove to be essential.

Integration with marketplaces

 We program flows that will allow you to automatically and instantly synchronize your online catalog with current orders and stocks available on the various marketplaces. This interconnection between marketplaces and your online catalog gives you the advantage of :   

• Increase the visibility of your products, traffic on your site and your sales
• Determine and adapt your omnichannel merchandise forecasts
• Manage the availability of goods according to the requirements of your supply chain

Improve the customer experience

If not supported and simplified by effective automated processes, after-sales service can become laborious and sometimes damage the customer experience. Ensuring the proper exchange of order flows between your e-commerce and after-sales service becomes essential to save you time and satisfy your customers’ requests (return orders, etc.). This is why we take care to integrate your after-sales service into your e-commerce and to optimize the exchange of flows between them. We also make sure to link your e-commerce to an application assessing customer satisfaction and create a ticket procedure to respond to customer requests.

Build customer loyalty

The automation procedures and business intelligence tools that we implement allow you, among other things, to segment your customers, target and reward your most committed customers or even automatically contact customers who have not completed an order with you.

Employees onboarding/exit process 

By automating the on-boarding and off-boarding of your employees, you can :

• Strengthen security
• Contribute to the productivity of new employees
• Reduce IT administrator resources and errors
• Create or revoke accounts in an automated and scheduled way
• Facilitate controls and compliance

Workspace planning process

The evolution of work environments has created new challenges that force companies to rethink the organization of their workspaces, whether virtual or physical. We optimize the management of the occupation of offices and meeting rooms from a cloud platform, possibly integrating it into your intranet, the management platform of your social secretariat (work schedule, annual leave, sickness, etc.) or again to your collaborative applications. You thus have workspaces adapted to the needs of your company and your budget, while stimulating the flexibility and motivation of your employees.. 

Virtual clocking process

Good management of working time is one of the keys to productivity and requires mastery of software specially designed to monitor and evaluate the performance of your employees. What if you could integrate them with your other business applications to obtain more complete and actionable data during your decision-making? We integrate your time and attendance management tools (timesheeting, your social secretariat platform, Outlook, Microsoft Teams, etc.) into your access controls, your virtual time clocks for teleworkers or even mobile applications for traveling staff.

Registration process

The registration process in Belgian higher education is complex to manage: high number of individual student cases, follow-up of registration requests, etc. To help you in these tasks, we integrate in particular :

• Verification of the form from the initial stage to its analysis, including validation of documents, evaluation of eligibility criteria, etc.
• Automated online collection of registration documents (equivalences, diplomas, identities, etc.)
• Management of appointments with candidates and students via a/your intranet portal.

Resource access process

We design and integrate flexible portals from which students can connect to all the resources you decide to give them access to, in particular :

• Microsoft 365 ®
• Moodle platform
• E-learning
• Online library
• Class schedules
• Digital valves.

Processes related to the student journey

Based on our experience, we offer you to implement automated processes to manage the course of students in accordance with the Marcourt Decree: registration for course blocks, access to e-learning programs, laboratories, libraries, portals… Such management requires the integration of software and automation of specific flows.

Student financial aid can also be integrated into your processes.